LuneLash Shipping Information

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At LuneLash, we are proud to offer FREE shipping on all orders!

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Order Processing Times

Please allow 1–3 business days to process and dispatch your order. An order is considered dispatched once it is handed over to our shipping carrier. During peak times and holidays, processing may take up to 7 business days.

Estimated Shipping Times

Delivery times depend on your location. Once dispatched, typical delivery estimates are:

• 🇺🇸 USA: 4–7 business days

Please note: During holidays or peak seasons, couriers may experience transit or tracking delays beyond our control. International orders may also be subject to unexpected customs delays.

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Order Changes & Accurate Shipping Details

Customers are responsible for ensuring their shipping details are accurate and complete at checkout. Incomplete or incorrect details may cause delays or cancellations. If our system detects an issue, we’ll email you within 3 business days to confirm. If no response is received, we reserve the right to cancel the order.

If you notice an error, please email us at hello@lunelash.com within 24 hours of placing your order. We’ll do our best to accommodate changes, but we cannot guarantee updates after this time.

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Delayed Delivery

While we strive to deliver quickly, delays outside of our control may occur (e.g., courier disruptions, severe weather, or customs delays). We are not liable for these delays, but we will keep you updated and assist where possible.

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Lost or Stolen Packages

Once your package is handed over to our courier, it is no longer under our direct control. If your package is lost or stolen, please contact both the courier and our team at hello@lunelash.com. We will assist you in filing a claim and following up with the courier.

Please note that LuneLash is not responsible for lost or stolen packages, but depending on the situation, we may offer a replacement.

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Shipping Policy Changes

LuneLash reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing from LuneLash, you agree to the most current version of this policy.